Return & Refund

At Trivora Jewels, we carefully check every piece before it is packed and shipped. We want you to receive your jewellery in perfect condition.

• We accept return or exchange requests within 3 days of delivery.
• The request must be raised within 3 days of receiving the order.
• Items received after this period will not be eligible for return or exchange

• To be eligible for a return or exchange:
• The jewellery must be unused, unworn and in its original condition.
• The original packaging, box, tags and any accompanying cards/accessories must be intact.
• The product should not have any signs of damage, scratches, stains, perfume or other usage.
• We may request unboxing/opening videos and photographs to verify the condition of the product.
  

• If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery with clear photographs and an unboxing video.
• After verification, we will arrange a replacement or provide an appropriate resolution.
  

Returns/exchanges will not be accepted for:

• Products that have been worn or used.
• Products damaged due to improper handling or storage.
• Products returned without their original packaging.
• Products with missing tags or accessories.
  

• Return shipping charges are not free unless the product received is damaged, defective or incorrect.
• For eligible customer-initiated returns/exchanges, the applicable return shipping charges may be deducted from the refund or paid by the customer, as applicable.
  

• Once the returned product reaches us and passes our quality inspection, the refund will be processed through the original payment method.
• Refund processing time may vary depending on the payment provider or bank.
  

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.