At Trivora Jewels, we carefully pack every order so that your jewellery reaches you safely and beautifully.
Order Processing
Orders are processed within 2–4 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive a shipping confirmation and tracking details via the contact information provided at checkout.
Shipping & Delivery
• We currently ship orders across India.
• Delivery usually takes 3–7 business days after dispatch, depending on your location and the courier service.
• Delivery to remote or certain pin codes may take additional time.
• Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before you place your order.
• Any promotional free-shipping offers will be subject to the terms mentioned during the promotion.
Tracking Your Order
Once your order has been dispatched, you will receive the tracking information. You can use it to follow your package until delivery.
Incorrect Address / Unsuccessful Delivery
Please ensure that your name, address, phone number and PIN code are entered correctly while placing your order.
Trivora Jewels will not be responsible for delays or additional shipping charges caused by an incorrect or incomplete address, unavailable recipient, or repeated delivery attempts.
Damaged Package
We take great care while packing your jewellery. However, if your package appears damaged, opened or tampered with at the time of delivery, please do not accept it if possible and contact us immediately.
For any damage or issue with the product, please contact us within 48 hours of delivery with clear photographs and videos of the unboxing the package and product.
Delayed or Lost Shipments
While we work with reliable courier partners, delays can occasionally occur. If your shipment is delayed or appears to be lost in transit, please contact us and we will coordinate with the courier partner to resolve the issue.
International Shipping
At present, we ship only within India. International shipping may be introduced in the future.
Contact Us
For any questions regarding your order or shipment, please contact Trivora Jewels through the contact details provided on our website.
Thank you for choosing Trivora Jewels. We truly appreciate your support.